Where do you ship?
We currently ship to the USA and CANADA. We are working on shipping to other countries in the near future. We will update our website and announce on Social Media when we open up to more countries. Thank you for your patience.
For USA orders over $125 we offer FREE SHIPPING. *after all discounts.
Duties and Taxes are not included in pricing for Canada orders. Shipping costs do not cover Canada's import Duties and Taxes.
Can you expedite my shipping?
Yes, we have a 2-day shipping options for $15.00. Please note orders need to be placed before 12pm EST for this option. If you order is placed on a Saturday, Sunday or holiday it is not considered a business day.
Please note we are not responsible for where your post person delivers your package. Once it leaves our shipping department, we are not responsible for lost or stolen packages.
How will I know if my order was confirmed?
You will receive an email confirmation and text message (if you signed up for SMS alerts) with an order number from Fresh Beauty Studio at the time your order is placed detailing all items you ordered.
Will I be notified when my order is shipped?
Yes, once your order has been processed and a shipping label has been created you will receive a confirmation email update letting you know your USPS tracking number. You will also receive an SMS text message if you signed up for that feature. Please track your package so there are no issues receiving your order.
How long will it take to receive my order?
Most orders that are received before 12pm EST will be packed and shipped that day. Please allow for 3-5 business days to receive your order.
What happens if my order arrives damaged?
All orders have a postcard with information on what to do in the case of a damaged product. We understand that packages can be damaged during transit, we require that you contact customer service portal HERE within 24 hours of your package being delivered with a photo of your product(s) that were damaged in shipping. Please email Hello@nikolbeauty.com if you have any issues reaching our self service portal.