Store Return Policy
At a glance: because our products are personal-care items, all sales are final. If your order is damaged in transit, please report it with photos within 48 hours of delivery, and our team will review your claim and resolve it promptly. Full details are provided below.
- All sales are final
- Damaged? Report within 48 hours
Returns & exchanges
Can I return or exchange a product?
We are unable to offer refunds, returns, or exchanges. All sales are final.
Please review your order closely prior to checking out. We are unable to exchange products once they leave our warehouse due to our products being personal products and for the safety of our customers.
Damaged items
What if my product arrives damaged?
In the unlikely event that a product arrives damaged, please contact our customer support portal (opens in new tab) within 48 hours of receipt of your shipment. Customers must include photos of the issue and a screenshot of the invoice that came inside their order.
xoxo,
Nikol Beauty Team